Some Play Station 4 users report PS4 problems including a blank screen or lack of video signal.Others are seeing a blank screen after switching on HD or 4K signals -- even though their TVs support them. INFORMATION FOR CUSTOMERS IMPORTANT: Ensure you read and understand the Terms and Conditions before placing an order on this website. PLACING ORDERS We have attempted to make the placing of orders as easy as possible, but if you have difficulty with any of the steps involved, please check these help pages, or contact us for help: Once your order has been accepted, you will receive an order confirmation via email.Please check this confirmation carefully and inform us of any mistakes as soon as possible.Possible fixes: You are attempting to switch your PS4/PS4 Pro to 4K or turn on the HDR or Full Color settings and you're no longer getting an image -- or, everything worked just fine, but now you're no longer getting an image unless you reboot and switch your resolution to 1080p. The most likely issue here is thatyour TV is either incompatible with the Play Station 4-- your TV has to support 4k Ultra HD resolution and, if you you want to use HDR, HDR10 (Dolby Vision HDR is not supported). It's a big hassle, but you'll have to manually unplug your PS4 HDMI cable and plug it directly into your TV or receiver in order to use higher-than-1080p resolutions.
When this process fails, no visible output appears on the television. The PSVT p Processing Unit (the box that you plug your PS4's HDMI cable into) doesn't actually support 4K or HDR pass-through.
As there may be many causes, IGN encourages readers to report specific issues and effective solutions in the comments.
Here are some of the causes and solutions: Your PS4 or PS4 Pro's signal is not recognized by the TV -- or the Play Station is not detecting the right settings for the TV.
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When you set up your PS4™ system, you might need to configure the output for the HDMI OUT port.